Monthly Archives: November 2020

PSYCHOLOGICAL SAFETY

Psychological safety is an ongoing challenge in many teams and workplaces. Without it, the status quo cannot be changed and the real issues of cultural dysfunction in organisations are not addressed. It is particularly important when new people arrive that a sense of psychological safety is created so that people are able to raise issues […]

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LISTEN WITH YOUR HEART

Albert Mehrabian identified 3 main areas of face to face communication and developed the theory of the 7- 38- 55 communication rule. This concept explains that 7% of meaning is conveyed through spoken word, 38% through tone of voice and 55% through body language. Interesting to note how important body language is. Having been thrown […]

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THE “GHOST” VOICE

In most organisations, the loudest voices or the majority tend to be the ones listened to. This means that we often don’t hear from the minority – which is sometimes called the “ghost voice”. From an inclusion perspective, it is important that we also hear those voices. Often these voices are not heard or are […]

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HAVING A SENSE OF HUMOUR VS BEING FUNNY

I was facilitating a workshop a couple of weeks ago and one of the participants continually made one liner jokes that didn’t land well and then felt the need to explain himself and that it was a joke. It made me reflect on how difficult humour can be especially in mixed cultures where some people […]

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