POLITICAL CORRECTNESS

In recent years in Australia at formal events and meetings, an acknowledgement of country is often used in the opening. This is done to recognise the custodianship of Australia by Indigenous Australians and to show…

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PSYCHOLOGICAL SAFETY

Psychological safety is an ongoing challenge in many teams and workplaces. Without it, the status quo cannot be changed and the real issues of cultural dysfunction in organisations are not addressed. It is particularly important…

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LISTEN WITH YOUR HEART

Albert Mehrabian identified 3 main areas of face to face communication and developed the theory of the 7- 38- 55 communication rule. This concept explains that 7% of meaning is conveyed through spoken word, 38%…

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THE “GHOST” VOICE

In most organisations, the loudest voices or the majority tend to be the ones listened to. This means that we often don’t hear from the minority – which is sometimes called the “ghost voice”. From…

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HAVING A SENSE OF HUMOUR VS BEING FUNNY

I was facilitating a workshop a couple of weeks ago and one of the participants continually made one liner jokes that didn’t land well and then felt the need to explain himself and that it…

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