In this episode of the CQ for Global Leaders Podcast, Tom discusses the five things a leader must do in times of crisis and uncertainty.
Leading in Crisis
- A crisis can be defined as when things that are completely unexpected occur and it basically impacts the lives of the people around you.
- The first thing that a leader must do in times of crisis is to stay calm. A leader needs to project a sense of stability and security.
- Have a group of experts to give you advice in times of crisis that can help you make an informed decision.
- Leaders must be able to demonstrate equanimity. In other words, the ability to keep calm in the midst of uncertainty.
- It’s OK to say that you don’t know much rather than pretending to be knowledgeable when you’re not. People can sense that even if they are not experts in that particular field.
- It’s important for leaders to be seen and overcommunicate in times of crisis.
- A great leader is one that is able to demonstrate empathy and compassion. It gives people a sense of certainty in times of crisis.
- Self-care is important. Take some time out to look after yourself. It’s easy to get caught up in the energy of a crisis and it’s important for a leader to demonstrate the ability to hold that space.
- Have other people in your sphere who can also step into the role of a leader so that if ever you need some time for self-care that person can step up and maintain that level of certainty without people thinking that all of sudden the leader is gone.
- Have you experienced any crisis as a leader?
- How did you deal with it?