The team credits this activity as an important tool to help build trust among the players, hence the reason why I used it. Here is how it works:
• First, I asked each individual in the team to nominate a hero in their lives and explain why that person was important to them
• Next, everyone spoke about a hardship they had experienced and its impact on them personally
• Lastly, each individual talked about a highlight in their life and again its impact
During the second part of the day when the team had to deal with a number of challenging issues they found that there was a high degree of psychological safety. This was in large part due to the Hero, Hardship, Highlight exercise from earlier in the day.
Psychological safety is improved in a group scenario when people feel that they can trust those around them. Trust is built by small consistent actions over a period of time. All high performing teams have a high degree of trust amongst themselves.
As a quick reflection exercise, take a moment and reflect on the level of trust you have in your teams. The questions that you need to think about and address are:
• Have you ever been in a team where there was a high level of trust?
• What made that so?
• What could you do to increase the level of trust in your teams, which in turn will lead to higher performance?