Category Archives: Cultural Awareness

Accountability

I had a client ask me recently, ‘How do you hold people accountable to tasks they’re supposed to do?’ Of course, being the consultant, I said, ‘What do you mean by that?’ And, he said, ‘Well, I just can’t get it. When people agree to do something, and they just don’t follow up, and they […]

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Delegating

The skill of delegating is critical to being effective when managing teams. One of my very first managers told me when I became a field manager, ‘Tom, a key thing that you need to do is replace yourself.’ I thought to myself, what does he mean ‘replace myself’? He said two things in reply. One, […]

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Do you see what I see?

Many years ago, my friend, Ed moved from San Francisco to Melbourne to become the regional sales manager for a global learning and development organisation. That’s when I first met him. He was here for four years, and we developed a strong friendship in that time, which has thrived over the many years that we’ve […]

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Changing for the better?

I’ve been working with a particular organisation for a number of years, consulting in a number of different areas and the top two people in the organisation who are my key contacts have decided to move on. They’ve put a new person in the role. Of course, I made the time to go and see […]

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Cultural Intelligence for Entering New Markets

IKEA, a Swedish furnishings company that began in 1943, is now operating in over 46 different countries and territories; having recently opened one of their largest stores in Seoul, South Korea. It is a great example of a culturally intelligent company that continues to adjust, flex and learn from and acknowledge the cultural specific differences […]

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Cultural Chameleons

We all know people who are what I term ‘cultural chameleons’, they adjust to pretty much any new cultural environment quickly and with ease. Whether they’re traveling in a work or leisure capacity, or even if they’re in their home environment mixing with people from diverse cultural backgrounds, they know how to communicate at a […]

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