Accountability
I had a client ask me recently, ‘How do you hold people accountable to tasks they’re supposed to do?’ Of course, being the consultant, I said, ‘What do you mean by that?’ And, he said,…
Delegating
The skill of delegating is critical to being effective when managing teams. One of my very first managers told me when I became a field manager, ‘Tom, a key thing that you need to do…
Do you see what I see?
Many years ago, my friend, Ed moved from San Francisco to Melbourne to become the regional sales manager for a global learning and development organisation. That’s when I first met him. He was here for…
Changing for the better?
I’ve been working with a particular organisation for a number of years, consulting in a number of different areas and the top two people in the organisation who are my key contacts have decided to…
Cultural Intelligence for Entering New Markets
IKEA, a Swedish furnishings company that began in 1943, is now operating in over 46 different countries and territories; having recently opened one of their largest stores in Seoul, South Korea. It is a great…
Cultural Chameleons
We all know people who are what I term ‘cultural chameleons’, they adjust to pretty much any new cultural environment quickly and with ease. Whether they’re traveling in a work or leisure capacity, or even…
