The Changing Cityscapes of Mumbai and Shanghai
I have been working in China and India this month. As I have sat in some never-ending traffic jams, in both Shanghai and Mumbai, I got to thinking about how similar and different these two…
Talent Management and Cultural Intelligence
An interesting article that I came across last week was in the Harvard Business Review Blog – Talent Management: Boards Give Their Companies an “F”, by Boris Groysberg and Deborah Bell. The article discusses the…
Listening to Understand
Listening to understand, rather than listening only to respond, requires a high level of mindfulness and consciousness, especially when we are communicating with people of different cultures. As I was facilitating a program in Asia…
The Business Case for Cultural Intelligence – Part 2
The business case for CQ is: Open up new markets and provide for a deeper understanding of these markets Improve engagement with local staff Leverage local knowledge and expertise Improve innovation and creativity Reduce costs…
The Business Case for Cultural Intelligence – Part 1
Emotional intelligence (EQ) and Managerial Intelligence (MQ) have been well established as crucial for senior leaders. EQ and MQ are insufficient if your organisation is operating across borders, distance and multiple time zones. Cultural Intelligence…
