Leading Cross-Cultural Teams in Times of Uncertainty


In this episode, Tom discusses how leaders can effectively lead and manage remote teams in times of uncertainty. 

Leading Cross-Cultural Teams in Times of Uncertainty

  • We are living in a VUCA world – volatility, uncertainty, complexity, ambiguity.
  • Some cultures have a high level of uncertainty avoidance. They are far more resistant to change compared to others. They like things to be set in a very structured way and most of the time, they need more assistance and guidance to navigate through.
  • Global leaders must know at length the countries where their remote teams are in, the kind of culture that they have, and how they adapt to change.
  • The Three H model is a simple model that is being used for discussions around diversion and inclusivity. Three H’s stand for:
    • Head –  a leader must ensure that there is clarity on the vision, purpose, and strategy of the organisation.
    • Hand – the doing piece. A leader must ensure that his team is well-equipped with the things they need to do their jobs well.
    • Heart – explicitly caring for each individual. It’s all about taking care of and looking after your team members.
  • Working remotely is a skill. It’s a skill that you need to develop and be constantly working on.

Today’s Take-away

  • As a leader, how do you help your teams navigate through in times of uncertainty?
  • How do you manage your own level of anxiety and fear in times of uncertainty in order to lead your team to success?