PSYCHOLOGICAL SAFETY

Psychological safety is an ongoing challenge in many teams and workplaces. Without it, the status quo cannot be changed and the real issues of cultural dysfunction in organisations are not addressed. It is particularly important when new people arrive that a sense of psychological safety is created so that people are able to raise issues […]

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LISTEN WITH YOUR HEART

Albert Mehrabian identified 3 main areas of face to face communication and developed the theory of the 7- 38- 55 communication rule. This concept explains that 7% of meaning is conveyed through spoken word, 38% through tone of voice and 55% through body language. Interesting to note how important body language is. Having been thrown […]

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THE “GHOST” VOICE

In most organisations, the loudest voices or the majority tend to be the ones listened to. This means that we often don’t hear from the minority – which is sometimes called the “ghost voice”. From an inclusion perspective, it is important that we also hear those voices. Often these voices are not heard or are […]

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HAVING A SENSE OF HUMOUR VS BEING FUNNY

I was facilitating a workshop a couple of weeks ago and one of the participants continually made one liner jokes that didn’t land well and then felt the need to explain himself and that it was a joke. It made me reflect on how difficult humour can be especially in mixed cultures where some people […]

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IF YOU WANT THINGS TO BE DIFFERENT, BE THE DIFFERENCE

Recently I was in a conversation about the little things that we as individuals can do to affect change. Many of the changes that are needed are systemic and structural and therefore there is a limit to what individuals can do. An example is climate change, an individual may not be able to directly influence […]

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WORK LIFE BALANCE

Do you work to live or live to work? For many people the COVID pandemic has really raised the question of the meaningfulness of work and their own purpose. Rather than being only a means to end, this situation has raised the question regarding ‘how much do I need?’ and ‘what am I willing to […]

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MANAGING UNCERTAINTY

With so much uncertainty in the current situation and the future being rather difficult to predict, many are experiencing high levels of anxiety and fatigue. In Australia, the number of calls to help lines has increased by around 30%, with some helplines receiving more than 3000 calls a day. A key question then is, what […]

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TECH UPSKILLING

A client shared a difficult situation they were facing. They were working closely with an expert in innovation and business ideas who has been in the field for around 20 years. The issue that arose was that the ideas didn’t translate well from the face to face model to an online environment. The expert was […]

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HOW IS YOUR TEAM?

I was discussing a team’s performance with their manager recently and what emerged was, that although the team is performing very well and are highly engaged, their manager is worried they will burn out. The team is working long hours virtually and made up of young professionals all trying to achieve milestones and advance their […]

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IN YOU WE TRUST

COVID has brought about vast changes in the way we work. With employees being forced to work from home becoming the new norm, managers have had to place more trust in them to ensure that work is done. Some managers have been able to do this more easily than others. For managers that don’t have […]

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