I had a client ask me recently, ‘How do you hold people accountable to tasks they’re supposed to do?’ Of course, being the consultant, I said, ‘What do you mean by that?’ And, he said, ‘Well, I just can’t get it. When people agree to do something, and they just don’t follow up, and they […]
The skill of delegating is critical to being effective when managing teams. One of my very first managers told me when I became a field manager, ‘Tom, a key thing that you need to do is replace yourself.’ I thought to myself, what does he mean ‘replace myself’? He said two things in reply. One, […]
In this episode of the CQ for Global Leaders Podcast, Tom reflects on the things that we often find delightful, puzzling, and irritating when interacting with people from different cultures. Delight, Puzzle, Irritation Some of the most common things that delight people when interacting with different cultures are food, fashion, environment. People tend to find […]
Many years ago, my friend, Ed moved from San Francisco to Melbourne to become the regional sales manager for a global learning and development organisation. That’s when I first met him. He was here for four years, and we developed a strong friendship in that time, which has thrived over the many years that we’ve […]
In this episode of the CQ for Global Leaders Podcast, Tom discusses how leaders can develop a more inclusive recruitment process to increase diversity in the workplace. Recruitment Across Cultures Affiliation bias is very common in all forms of recruitment. Affiliation gives us a sense of comfort because as human beings we are attracted to […]
I’ve been working with a particular organisation for a number of years, consulting in a number of different areas and the top two people in the organisation who are my key contacts have decided to move on. They’ve put a new person in the role. Of course, I made the time to go and see […]
In this episode of the CQ for Global Leaders Podcast, Tom discusses how leaders can effectively engage in business development and build relationships when working across cultures. Business Development Across Cultures Business development is part of a leader’s role. There’s tremendous value in coming to different markets and visiting clients. It raises the profile of […]