Monthly Archives: July 2019

Leading from the Inside Out

Leading from the Inside Out

In this episode of the CQ for Global Leaders Podcast, Tom talks about managing our inner voices and leading from the inside out.

Leading from the Inside Out

  • Leading from the inside out is all about learning how to manage our inner voices, sometimes called intuition.
  • Leadership requires courage. It requires you to step out of yourself and do things that you haven’t done before. Paying attention and being aware of what your inner voice is telling you is key.

Three Principles of Authentic Leadership (based on an article by Fiona Beddoes-Jones)

  1. Ethics
  2. Self-regulation
  3. Self-awareness
  • Self-regulation and self-awareness help you identify your inner voice. 
  • Part of listening to your inner voice is making sure that you are being consistent with your values. 
  • A narrative is a story that we tell ourselves. We all have different narratives. The first step to deconstructing that narrative is being aware of the fact it actually exists. 
  • As a leader, your cultural upbringing has an impact on your inner voice, and being cognizant of that is the cultural lens that you can apply. 

Today’s Take-away Action

  • Pause for a moment and think about what your inner voice is telling you. What is the message that you keep giving yourself as a leader?

 

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CQ Action

CQ Action

In this episode of the CQ for Global Leaders Podcast, Tom discusses the fourth component of cultural intelligence, which is CQ Action.

CQ Action

  • CQ Action is how we act appropriately in cross-culture or multi-culture situations. It is  our verbal and non-verbal communication that helps us work in building relationships with people.

Overcoming Challenges

  • Our deepest challenge is our default behaviour. Most of the time, when we are in a cross-culture situation, we are already slightly stressed. It’s easy when we are in a heightened state, to go back to our default behaviour but one of the things that we really need to work on as leaders is to learn how to be comfortable with silence. 
  • We spend so much time with words rather than actually taking in the whole context of the message. Being able to hear what is not being said is key thing.

Today’s Take-away Action

  • Observe other people in a particular culture. How do they interact with one another?
  • How well do you interact with people of a different culture? Are you conscious of your words, the tonality of your voice, and non-verbal expressions? How did you come across?

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Cascading your Learning

A client that I was working with recently brought his senior team together and we did a number of exercises so that we could align the executive team .He devised 3 key operating principles that he introduced to the team and outlined as the main areas of focus for the next 12 months and we …

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CQ Strategy

CQ Strategy

In this episode of the CQ for Global Leaders Podcast, Tom discusses the third component of cultural intelligence, which is CQ Strategy.

CQ Strategy

  • CQ Strategy is being aware of what’s going on. It’s all about having a plan for interaction and making sure that it is aligned with the culture you are interacting with.

3 Aspects of CQ Strategy

  • Planning – knowing what you need to be conscious of when interacting with another culture that is different from your own.
  • Being aware – how you execute, being mindful of what is happening
  • Checking  – making sure that you are aligned, being adaptable, checking your own assumptions as well as the assumptions that others may be making of you.

Framework

  • Think about the things you can do to build relationships quickly.  Using the Nine Dimensions of CQ Knowledge, build a strategy based on your awareness of your own culture and identify the group (cluster) you are going to be working with and need to be aware of.
  • For any leader or any individual cross-cultural interaction, the mere fact that you sit down, pause and think to create a strategy can make a huge difference.

Today’s Take-away Action

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Focus

Let’s for a moment consider why focus is important for you as a leader and how much time you allocate to focused work. As a leader, you need to allow time to do what I call ‘deep work’. So what’s deep work? Deep work is when you focus on strategy. Deep work is when you …

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Nine Dimensions of CQ

Nine Dimensions of CQ

In this episode of the CQ for Global Leaders Podcast, Tom discusses the nine dimensions of cultural intelligence.


The Nine Dimensions of Cultural Intelligence

  • Relationship and Task – Some cultures put great emphasis on building relationships before getting the task done while other cultures just focus on getting the task done.
  • Harmony and Control – Harmony based cultures believe that as an individual, there are external forces that impact life. They tend to believe in concepts such as feng shui, karma, destiny, the stars, the things beyond us, also called the external locus of control). On the other aspect, cultures who have high control, believe that they are the master of their destiny.
  • Shame and Guilt – Shame-based cultures are very much conscious of what other people will think or say. In guilt-oriented cultures, it’s not about other people but yourself. They tend not to focus on what other people will think.
  • Group Orientation and Individual Orientation – Group-oriented cultures tend to give up individual needs for the needs of the group while individualistic cultures like to draw attention to themselves in order to get things done. 
  • Religious and Secular –  In religious cultures, religions are very much intertwined with daily living. Secular cultures have work and religion really separate.
  • Hierarchy and Equality – Hierarchal cultures value things like titles, age, qualifications, and status. People who grew up in hierarchal cultures believe that society is vertical while  Equality based cultures believe that society is horizontal. 
  • Polychronic and Monochronic –  Polychronic cultures believe there is plenty of time so you got to be in the moment. Monochronic cultures are always on time.
  • High and Low Context of Communication – High context cultures are much more attuned to understanding what is not being said (non-verbal, visual, indirect communication). Low context cultures tend to focus more on what is being said.
  • Femininity and Masculinity –  in religious cultures, religions are very much intertwined with daily living. Secular cultures have work and religion really separate.
  • Hierarchy and Equality – Feminist cultures tend to rally a lot more cooperation, dialogue, flexible work, work-life balance while masculinist cultures value things like assertiveness and having a point of view.

Today’s Take-away Action

  • What are some of your cultural values and where do they sit on the nine dimensions of CQ?

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EXTROVERT YOUR THINKING

I want to share something with you that I learnt from a client recently and it’s called ‘extrovert your thinking.’ I really was quite fascinated with this when she shared it with me, and it occurred when we were in a meeting together with some members of her team. She said, ‘Just wait here for …

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Problem vs Solution

Last year, I did an online coaching course that used a Solution Based approach. I was looking for a framework for an intervention with a client of mine and it seemed to fit. I really enjoyed the program and decided to do some further learning in the area and so I did a 2 day …

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CQ Knowledge

In this episode of the CQ for Global Leaders Podcast, Tom discusses the second component of cultural intelligence, which is CQ Knowledge.

CQ Knowledge

CQ Knowledge is the ability to understand how culture influences other people – how they think, how they behave, and what are the similarities and differences across cultures.

The Components of CQ Knowledge

  • Business – how well do you know about business in a particular culture to your own.
  • Language – the language of a particular culture also influences how people think.
  • Leadership – how a good leader looks like when dealing with other cultures. How do you come across with a level of authenticity to make sure your messages are heard?

10 Cultural Country Clusters with examples

  1. Anglo Cluster – Australia, Canada, New Zealand, US, UK
  2. The Arab World – Egypt, Kuwait, Saudi Arabia, and UAE
  3. Confucian Asian Culture – China, Japan, Singapore, Korea
  4. Eastern European Cluster – Czech Republic, Hungary, Russia, Poland
  5. Germanic Cluster – Austria, Belgium, Germany
  6. Latin American – Argentina, Brazil, Chile, Mexico
  7. Latin Europe – France, Italy, Portugal, Spain,
  8. Nordics – Denmark, Sweden, Finland, Norway,
  9. Africa (Sub-saharan Africa) – Kenya, Nigeria, Zimbabwe
  10. South Asia – Malaysia, India, Philipines, Thailand

Today’s Take-away Action

  • How knowledgeable are you of different cultures? How well do you know the different cultural groups that you are working with?
  • How can you increase your knowledge about different cultures?

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